Performance Support · Any Industry

Built for the
moment
it is live.

Custom performance support guides built for any worker who faces a live, high-stakes moment with a person in need — and needs the right move right now.

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Aidline℠ — Live Demo
rudolphcx.com / aidline
RudolphCX
Aidline℠
Live Assist
Benefit Verification
Claim Status
Enrollment Change
Payment Dispute
Live Call
M. Torres
📞
Incoming Call
Maria Torres
(919) 555-0147
Live Assist
FEHB — Benefit Verification
Tier I
Maria Torres
Hi — calling about my benefits. Doctor’s appointment tomorrow, want to confirm coverage is active.
Agent
Of course. Name and last four of your Social?
Maria Torres
Maria Torres. 4-4-1-2.
Agent
Thank you. One moment.
Agent
FEHB active through Dec 31. Blue Cross Standard. Deductible three-fifty.
Maria Torres
Perfect. Thank you so much.
Agent
Happy to help. Case BV-20490. Great appointment tomorrow.
Maria Torres
Thank you. Bye-bye.
⌕
Benefit Verification — Live Call Flow
1
Open
Greet — confirm caller identity
2
Verify
Pull account — confirm enrollment
3
Address
State coverage details
4
Document
Create case — Inquiry · Phone
5
Close
Provide case number — close call
Next call incoming…
Explore Aidline℠ →
Frontline Worker Support
Healthcare & Social Services
Claims & Benefits Navigation
Government Services
Workforce Development
Retail & Hospitality
Financial Services
Reentry & Case Management
Live Moment Reference
Every Role. Every Room.
Frontline Worker Support
Healthcare & Social Services
Claims & Benefits Navigation
Government Services
Workforce Development
Retail & Hospitality
Financial Services
Reentry & Case Management
Live Moment Reference
Every Role. Every Room.
The Problem

Workers finish training.
The moment arrives. Training is nowhere in the room.

Companies invest in onboarding programs, knowledge bases, and training videos. Agents complete them, pass the assessments, and go live.

Then the moments start. They search the knowledge base while the person waits. They ask the same question for the fifth time this week. They give the wrong response. They miss the moment that needed a different path.

This is not a training failure. It is a design failure. Agents were given documents when they needed a decision engine.

“Existing tools are organized by information category. They require the agent to know what to look for before they can find it.”
The gap Rudolph CX fills
  • 01
    Situation-first design
    Type what the customer said. The guide surfaces the complete response — case type, agent steps, customer script, and escalation triggers in one panel.
  • 02
    Two-column step layout
    Agent actions in the left column. Word-for-word customer script in the right. Both visible simultaneously. No tab-switching, no scrolling.
  • 03
    Case setup before anything else
    Record type, case type, sub-type, and do-not warnings appear before step one. Agents create the right case before touching anything in the system.
  • 04
    Built from inside the role
    Every guide is built from official job aids, verified source documents, and live call experience — not assumptions made from the outside.
By the Numbers
80%
of the global workforce is frontline. Under 5% of training tech investment reaches them.
SNS Insider, 2025
24%
of frontline workers strongly agree they have the right training to succeed at work.
Lighthouse Research, 2024
43%
of frontline workers are gone within 90 days.
Fountain Frontline Report, 2025
3×
more likely to stay — workers who have the right training to perform on the job.
Lighthouse Research, 2024
$22.5B
global frontline worker training market in 2024 — projected to reach $66–100B by 2030. Rudolph CX addresses the segment existing platforms miss: the live performance moment where training has already ended.
Grand View Research / Mordor Intelligence, 2024–2025
Why This Is Different

Not a knowledge base.
Not an LMS.
A decision engine for the live moment.

Existing tools
×
Organized by topic category — the worker has to know what they’re looking for before they can find it
×
Built for onboarding and compliance — designed to be read once, not used in a live call
×
Requires the worker to search, scan, and interpret — while the caller waits
×
General enough to apply to everyone — specific enough to help no one in a live moment
Rudolph CX guides
✓
Organized by situation — type what the caller just said and the complete response path surfaces immediately
✓
Built for the live moment — the 90 seconds between “how do I” and the worker’s response
✓
Worker steps and caller script in a single panel — no searching, no scanning, no guessing
✓
Built from your source material for your specific situations — not adapted from a generic template
Training teaches the policy. The guide handles the moment. Both are necessary. Only one exists when the caller is live.
Built for moments like these

Same moment.
Different room.

Every sector has a version of this moment. Worker in front of someone who needs help. Situation is live. The answer isn't obvious. These are the moments we build for.

Contact Center
Juniper
Benefits Rep — Federal Agency
Caller needs to know if her coverage is active before a procedure tomorrow. Juniper pulls up the screen. Three systems open. None of them say the same thing. Training covered the policy. It didn't cover this.
No guide. Guessing.
Social Services
Leo
Case Manager — County Benefits Office
Client in front of him. Eviction notice in her hand. She qualifies for emergency assistance — Leo is almost certain. But almost certain doesn't help her today. The eligibility matrix is in a binder somewhere.
No guide. Stalling.
Financial Services
Mara
Loan Servicer — Community Bank
Borrower is upset. Missed payment, possible default. Mara opens the guide. Situation 4 — Payment Hardship Intake. Five steps. Exact language. Right escalation path. She handles it in four minutes.
Guide open. Moment handled.
See How Aidline℠ Works Talk to us about your sector
Live Demos

Eight guides.
Every sector.

Eight guides. Every sector. Each demo is fully functional — click any situation, work through the steps, see exactly what a worker sees in a live high-stakes moment.

Contact Center · All Industries
Aidline℠
Done-For-You Agent Reference Guide
Custom-built, situation-specific reference guides for any frontline worker in any live, high-stakes moment. Five-Operation Panel architecture. Built from your source material. Delivered as a single HTML file.
14
Situations
$300
Discovery
2wk
Delivery
Explore Aidline℠ →
Social Services · Case Management
Caseline℠
Social Worker — Case Manager
Built for social workers and case managers navigating live client moments. Covers intake, benefit navigation, escalation, and resolution handling in high-stakes real-time situations.
14
Situations
$300
Discovery
2wk
Delivery
Explore Caseline →
Healthcare · Legal Services
Chartline℠
Customer Service Specialist — Medical Records
HIPAA-compliant guide for medical records and legal services operations. Covers records request lifecycle, caller identification, rush and court deadline handling.
8
Situations
16
Step paths
HIPAA
Compliant
Explore Chartline℠ →
Live
Financial Services
Lendline℠
Customer Service Specialist — Mortgage Loan Servicing
FDCPA-compliant guide for mortgage loan servicing operations. Covers payment inquiries, loss mitigation intake, foreclosure status, escrow, and complaint handling.
10
Situations
14
Step paths
FDCPA
Compliant
Explore Lendline℠ →
Live
Workforce Development
Workline℠
Employment Specialist — Workforce Services
Built for workforce development specialists navigating live employment and job placement moments. Covers intake, eligibility, referrals, and barrier resolution.
14
Situations
$300
Discovery
2wk
Delivery
Live
Reentry · Justice-Adjacent
Reentryline℠
Reentry Navigator — Justice Services
Built for reentry navigators supporting individuals returning from incarceration. Covers benefit access, housing referrals, ID restoration, and crisis de-escalation in live moments.
10
Situations
$300
Discovery
2wk
Delivery
Explore Reentryline℠ →
Live
Frontline Supervision
Supervisorline℠
Front-Line Supervisor — Any Industry
Built for supervisors navigating live discipline, leave, accommodation, and compliance moments. Covers 25 situations across performance, leave, conduct, mental health, safety, and wages — with Nova routing tiers on every card.
25
Situations
$300
Discovery
2wk
Delivery
Explore Supervisorline℠ →
Live
HR & People Operations
Peopleline℠
HR Professional — People Operations
Built for HR professionals receiving escalations supervisors cannot handle alone. Covers 24 situations across investigations, termination review, accommodation escalation, sensitive conflict, and wages — with Legal routing gates on every card.
24
Situations
$300
Discovery
2wk
Delivery
Explore Peopleline℠ →
Live
What a Guide Does in the Room

The moment changes when the guide is open.

▲
< 4 min
Average time to resolution
When a worker opens the correct situation in a Rudolph CX guide, they navigate from initial caller statement to complete resolution — including escalation triggers and caller script — in under four minutes. No searching. No callbacks. No guessing.
Design outcome · Aidline℠ architecture
▲
Day 1
Onboarding ramp
New workers using a performance support guide on their first live call handle situations confidently from the start — instead of waiting weeks for experience to fill the gaps that training left open. The guide is the bridge between knowing and doing.
Design outcome · Caseline℠ architecture
▲
One file
Zero IT involvement
Each guide is delivered as a single HTML file. Installable on any device. Works offline after first load. No login, no app store, no IT ticket, no deployment window. It is in the worker’s hands the same day it is delivered.
Design outcome · All guides
See the guides live → Talk to us about your sector →
The Process

From intake to delivery
in three stages.

01
Intake
A structured discovery process collects everything needed before a single line is written. Job descriptions, SOPs, knowledge base exports, CRM workflows, onboarding materials. A discovery call identifies the highest-frequency call types and the most common failure points.
02
Build
Content is organized by call situation, not by information category. Every situation is built with the full case setup, two-column steps, customer scripts, hard stops, and case note templates. Draft delivered within two to three weeks.
03
Delivery
Client reviews via a recorded walkthrough. One round of revisions included. Final guide delivered as a single HTML file — host on any internal server, SharePoint, or share directly with agents. No additional software required.
Eight Industries · One Build Process · Delivered in Two Weeks
▶ Benefits Navigation Aidline℠ ▶ Social Services Caseline℠ ▶ Clinical Documentation Chartline℠ ▶ Financial Services Lendline℠ ▶ Workforce Development Workline℠ ▶ Reentry & Justice Reentryline℠ ▶ Frontline Supervision Supervisorline℠ ▶ HR & People Operations Peopleline℠
A Companion Project

The same methodology,
built free for everyone else.

Every enterprise tool starts with the same insight: most people fail in hard moments not because they lack intelligence or will — but because nobody gave them a clear path through it.

FirstStep is the public-facing version of that idea. Free. Open to anyone. Built for the moments when a worker, a tenant, a citizen has to navigate something hard with no script and no support.

Same methodology that powers the enterprise demos above. Different audience.

Open FirstStep →
getfirststep.org
“Something is happening right now. You are not alone in it.”
Whether you just got an eviction notice, your lights got cut off, you need to call out sick, or you’re walking out of a place and don’t know what’s next — there is a right move. Free. No login. No signup.
Common Questions

Before you book

We already have a knowledge base and an LMS. Why do we need this?
Training and performance support solve different problems in different moments. An LMS teaches the policy during onboarding. A performance support guide handles the live call when training is nowhere in the room. They are not competitors — the guide is what fills the gap after training ends and the moment arrives.
How long does the build take and what do we need to provide?
Two weeks from a completed intake. We need your SOPs, call recordings or transcripts, and one 60-minute discovery call. We write everything. You review and approve. No IT involvement required on your end.
What does the guide actually look like? Can I see one?
Every live demo above is a real guide. Click into any situation, work the steps, read the caller script — that is exactly what your workers see. Each guide is delivered as a single HTML file that runs on any device, works offline after the first load, and requires no login, app store, or IT deployment.
What if we need changes after delivery?
The initial build includes one round of revisions. The guide is delivered as a standard HTML file — you own it. Ongoing updates, expanded situation libraries, and version 2 builds are scoped separately based on scope and frequency.
Investment

Straightforward.
No hidden complexity.

Aidline℠ — Done-For-You Build
Engagements start at $2,500.
Discovery call: $300 flat — credits in full toward your build if you sign. Non-refundable if you don’t.
See Full Pricing on Aidline℠ →
Get Started

Ready to see what this
looks like for your role?

Book a $300 discovery call. We research your operation before we get on the phone. You leave with a scoping document and a written proposal.

Book Discovery Call — $300
or send a note
Jamal Rudolph — Founder, Rudolph CX
jamal@rudolphcx.com
(910) 802-0961
Durham, North Carolina — Remote delivery nationwide