Healthcare · Medical Records & Legal Services

Built for the moment the record is live.

Chartline is a custom-built reference guide for medical records coordinators who face live, high-stakes moments with attorneys, adjusters, and providers — HIPAA verification failures, court deadlines, missing records, unauthorized requesters — and need the right move right now.

The demo is illustrative of the method — not a past client's build. Yours would be built from your own source material, per the process below.

From Intake to Delivery

Three stages. One standard.

01
Discovery — $500
Your operation, assessed.

We assess your role, your highest-stakes situations, your source material, and your volume. You leave with a scoped estimate and an honest fit answer.

Credited in full toward build
02
Build
Built from inside your role.

Constructed from official job aids and verified source documents. Situation-first design, not information categories.

 Build-time figure not yet re-verified this session
03
Live — Day One
In the worker's hands. Ready.

Delivered as a custom HTML console. No app download, no login wall, no learning curve.

Live on delivery day
What It Covers

Situations Chartline℠ handles.

C-01Request Status Inquiry
C-02New Records Request
C-03HIPAA Verification Failure
C-04Rush / Court Deadline
C-05Records Incomplete or Wrong
C-06Unauthorized Requester
C-07Invoice / Billing Question
C-08Medical Canvassing Request

8 real situations, built from official source material and live role experience. Full situation-by-situation detail is available on request during your discovery call.

Why It Works

Built to hold up under real conditions.

Zero
typed data entry
No Case-Specific Storage

Nothing typed in is ever saved. Every note is a generic, identical-every-time template the specialist fills in on their own system of record.

Day One
deployment
No IT Rollout

Delivered as a single HTML file. No app download, no login wall, no account setup, no subscription activation.

Offline
always available
Works Without Internet

Installs to any device and keeps working with no connection — the guide is there in the moment, signal or not.

In Full
credited to build
Discovery Isn't a Pitch

The $500 discovery call is real working time — and if you proceed, it's credited in full toward your build.

Source
verified
Built From Real Documents

Every step traces to your own job aids, policy manuals, and regulatory source material — never invented, never generic.

50/50
payment split
Clear Payment Terms

Half before work begins, half on delivery. No surprise invoicing, no ambiguity about when money moves.

See It Work

The real console, not a mockup.

Real screenshot of the Chartline guide console

The real Chartline console, mid-call. Available live during your discovery call, or in the Demo Center.

The Moment

“This is the moment. You're in the moment. You can't miss the moment because you can never relive that moment. And that moment is like a crossroad. If you in it, you cross the road. If not, you may get stuck at the crossroad.”

Jamal Rudolph, Founder
Questions

What people ask before they book.

Yes. Rudolph CX holds an active SAM.gov registration (CAGE Code 21D84, UEI FN7DXBSUVHN7, EIN 42-2269436) and operates under the standard that every deliverable may be cited, questioned, or audited by government officials, regulatory bodies, or compliance teams.
No. The guide is a single HTML file that opens in any browser. There's no app download, no login wall, no account setup. It works the same on day one as it does a year later.
Nothing case-specific is ever stored. The guide never accepts typed or free-form data entry of any kind — not a name field, not a note field. Case documentation is always a generic, blank template the worker fills in on your own system of record, outside the guide.
Pricing

One process. One contract.
Built for your records office.

Chartline follows the same proven build process as every Rudolph CX guide. It starts with a discovery call.

Discovery Call
$500
60 minutes. Non-refundable. Credits in full to your first invoice if you proceed.
System-Language Fitting Fee
$500
One-time, applied to every build. Adapts the guide's language to your actual internal systems and terminology at build time.
Chartline — priced separately, direct PHI/HIPAA exposure
Foundation
3 situations
$7,500
Standard
5 situations
$12,500
Comprehensive
8 situations
$20,000
Enterprise
12+ situations
$32,000+
50% deposit before work begins, 50% on delivery.
Annual Update Retainer
20% of build price

Keeps your guide current as regulations, policies, or platform workflows change. Covers one annual review cycle with revisions. Scoped changes outside the annual cycle are billed as change orders.

Book Discovery Call — $500