Pricing

Transparent pricing.
All four service lines.

The work is the same at every tier. The price reflects what an organization or individual can sustainably pay. Every service line is listed below with its full rate structure.

Performance Support Guides

Custom guides for
frontline workers.

Eight live guides across healthcare, financial services, social services, workforce development, reentry, and HR. Each engagement starts with a structured 60-minute discovery call — scoped to your operation, credited in full toward the build.

View all eight guides →
$300
Discovery Call
60 minutes. We research your operation before we get on the phone. Credited in full toward your engagement if you proceed. 24-hour cancellation policy.
Enterprise
$10,000+ per engagement or retainer
Contact centers with 200+ agents, large BPOs, Fortune 1000, federal prime contractors. Multi-role or ongoing update needs.
Standard
$4,000–$7,500 per engagement
Established healthcare, financial, or legal services operations. Regional BPOs, mid-market firms, state or county agencies with budgeted training line.
Solidarity
$1,500–$3,500 per engagement
Workforce boards, NCWorks affiliates, reentry programs, community nonprofits, smaller government programs. Annual budget under $5M.
Advisory Services

Strategic guidance for
organizations and individuals.

Research, strategy, document support, AI setup, and situation navigation — direct from the founder. Two tracks: organizations and individuals. Rate is set by honest conversation based on capacity.

Learn about Advisory →
$75
Standard Hourly Rate
For established individuals and organizations with capacity to pay. Per hour, billed after each session.
Sliding Scale
Flexible Rate
For organizations in funding gaps or individuals with limited resources. Rate set by honest conversation. No application required.
Scoped Flat Fee
Project Rate
For defined deliverables — a document, a research package, an AI setup. Quoted in writing after the initial conversation.
Groundwork by Rudolph CX

Small business builds
without enterprise pricing.

Done-for-you and done-with-you builds for solopreneurs and small business owners. Payment gate before any work begins. Discovery call is free — no commitment.

Learn about Groundwork →
Free
Discovery Call
No intake form. No commitment. A real conversation about what you need before anything is scoped or priced.
$997–$1,497
Full Build — Flat Rate
Done-for-you. We build it, you run it. Scoped after discovery, quoted in writing. Payment before build begins.
$797
Built With You — 5 Sessions
Five founder-led working sessions. You participate in every decision and leave capable of maintaining what we built.
$97–$197
Monthly Care
Ongoing maintenance, content updates, and support. Available after Full Build or Built With You.
FirstStep

Free. Always.
No exceptions.

A free public self-help navigation tool. 20 categories, 205 situations, no account required, no referral needed. Free is not a feature — it is the foundation. This will never change.

Visit getfirststep.org →
$0
Always — No Exceptions
No freemium tier. No trial. No signup. No referral. Permanently free for anyone who needs it.
20 Categories
Coverage
Housing, Family, Relationships, Money, Work, Health, Personal, Education, Legal, Reentry, Immigration, Veterans, Caregiving, Crisis, Fraud & Scams, Addiction & Recovery, Grief & Loss, Consumer Protection, Disability & Access, Digital Life & Safety.
Pro Bono
Door

If the price is still too high, reach out anyway.

A small number of pro bono engagements are reserved each year across Guides and Advisory for organizations and individuals whose work directly supports workers, returning citizens, or job seekers — and whose budget puts them below the Solidarity tier. No application form. No tax-status questionnaire. A real conversation, on a real call.

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