Direct Care · Home Health

Built for the moment
you're alone in the home.

Tendline℠ is a custom-built reference guide for home health and personal care aides who face live, high-stakes moments alone in a client's home — suspected neglect, a fall mid-visit, a family member pushing past your training. Multi-state architecture, built from your own state's regulations. Ready on the day the moment is live.

The demo is illustrative of the method — not a past client's build. Yours would be built from your own source material, per the process below.

From Intake to Delivery

Three stages. One standard.

01
Discovery — $500
Your operation, assessed.

We assess your role, your highest-stakes situations, your source material, and your volume. You leave with a scoped estimate and an honest fit answer.

Credited in full toward build
02
Build
Built from inside your role.

Constructed from official job aids and verified source documents. Situation-first design, not information categories.

 Build-time figure not yet re-verified this session
03
Live — Day One
In the worker's hands. Ready.

Delivered as a custom HTML console. No app download, no login wall, no learning curve.

Live on delivery day
What It Covers

Situations Tendline℠ handles.

T-01Suspected Neglect During a Home Visit
T-02Family Requests Medication Be Given Directly
T-03Client Refuses Care, Family Requests Override
T-04Family Requests a Task Outside Your Training
T-05Fall Mid-Visit with a Change in Condition
T-06Suspected Financial Exploitation
T-07Someone Not Involved in Care Asks About the Client's Condition
T-08Pressure to Falsify a Visit Record or Clock In Without Being Present
T-09Client Found Deceased, Unattended
T-10Unsafe Environment or Aggressive Person Present

10 real situations across six distinct legal frameworks — NC mandated-reporting law, HIPAA, the federal False Claims Act, NC medical examiner notification law, OSHA's General Duty Clause, and NC Medication Aide Registry law — built from official source material. Full situation-by-situation detail is available on request during your discovery call.

Why It Works

Built to hold up under real conditions.

Zero
typed data entry
No Case-Specific Storage

Nothing typed in is ever saved. Every note is a generic, identical-every-time template the specialist fills in on their own system of record.

Day One
deployment
No IT Rollout

Delivered as a single HTML file. No app download, no login wall, no account setup, no subscription activation.

Offline
always available
Works Without Internet

Installs to any device and keeps working with no connection — the guide is there in the moment, signal or not.

In Full
credited to build
Discovery Isn't a Pitch

The $500 discovery call is real working time — and if you proceed, it's credited in full toward your build.

Source
verified
Built From Real Documents

Every step traces to your own job aids, policy manuals, and regulatory source material — never invented, never generic.

50/50
payment split
Clear Payment Terms

Half before work begins, half on delivery. No surprise invoicing, no ambiguity about when money moves.

See It Work

The real console, not a mockup.

Real screenshot of the Tendline guide console

The real Tendline console, mid-visit. Available live during your discovery call, or in the Demo Center.

The Moment

“This is the moment. You're in the moment. You can't miss the moment because you can never relive that moment. And that moment is like a crossroad. If you in it, you cross the road. If not, you may get stuck at the crossroad.”

Jamal Rudolph, Founder
Questions

What people ask before they book.

Yes. Rudolph CX holds an active SAM.gov registration (CAGE Code 21D84, UEI FN7DXBSUVHN7, EIN 42-2269436) and operates under the standard that every deliverable may be cited, questioned, or audited by government officials, regulatory bodies, or compliance teams.
No. The guide is a single HTML file that opens in any browser. There's no app download, no login wall, no account setup. It works the same on day one as it does a year later.
Nothing case-specific is ever stored. The guide never accepts typed or free-form data entry of any kind — not a name field, not a note field. Case documentation is always a generic, blank template the worker fills in on your own system of record, outside the guide.
Pricing

One process. One contract.
Built for your operation.

Tendline follows the same proven build process as every Rudolph CX guide, priced separately to reflect real exposure — six distinct legal frameworks and a physical-safety dimension no other guide carries. It starts with a discovery call.

Discovery Call
$500
60 minutes. Non-refundable. Credits in full to your first invoice if you proceed.
System-Language Fitting Fee
$500
One-time, applied to every build. Adapts the guide's language to your actual internal systems and terminology at build time.
Tendline℠ — Priced Separately (Direct Care / Home Health Exposure)
Foundation
3 situations, single role
$9,000
Standard
5 situations, full role coverage
$15,000
Comprehensive
8 situations, multiple roles or expanded set
$25,000
Enterprise
12+ situations, custom multi-role/multi-site scoping
$36,000+
50% deposit before work begins, 50% on delivery.
Annual Update Retainer
22% of build price

Above the standard 15%, reflecting a regulatory surface spanning multiple NC statutes plus multiple federal frameworks — a faster-moving, more fragmented surface than any single-framework guide. Covers one annual review cycle with revisions. Scoped changes outside the annual cycle are billed as change orders.

Book Discovery Call — $500